i'm so sorry kenn! lol i must have completely missed that. you're officially also credited for answering my question :)
-gabe -----Original Message----- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Thursday, October 30, 2008 3:55 PM To: Gabriel Cadieux Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] assigning tickets Gabriel, My third sentence reads, "By default, RT will display on the Owner drop down any and all members of any group that has the "OwnTicket" right.". I guess it was easy to miss among all that other junk I wrote. Sorry. Kenn LBNL On 10/30/2008 6:12 AM, Gabriel Cadieux wrote: > Kenn, > > In our configuration using 3.6.7, there are only two users besides root, > myself and my co-worker, and we are both set to SuperUser priviledges. > We will be the only ones using this system, so there is no need to start > going all crazy with applying the proper permissions etc... (there will > be read-only users added later, but i will make a group for them and set > permissions when the time comes). The problem I am experiencing is that > nobody (not even root) can ASSIGN a ticket to another user. The only user > available to assign to is "Nobody", and on top of that, this creates another > problem where any page I go to when editing a ticket that mentions the owner > gets set back to "Nobody" from the current owner due to this. I don't > understand > how even the root user could not be allowed to assign a ticket to someone > else.. > doesn't SuperUser encompass all other permissions as well, including those > necessary to change ticket ownership (not just own/take/steal tickets)? > > Thanks, > > -gabe > > > -----Original Message----- > From: Kenneth Crocker [mailto:[EMAIL PROTECTED] > Sent: Wednesday, October 29, 2008 4:26 PM > To: Gabriel Cadieux > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] assigning tickets > > > Gabriel, > > > This is accomplished using privileges and groups. You could also grant > individual Users the right to own tickets in a queue, but that would be > a maintenance nightmare. By default, RT will display on the Owner drop > down any and all members of any group that has the "OwnTicket" right. If > they have "TakeTicket, along with "SeeQueue", then they would be able to > see tickets in a queue and TAKE any ticket that wasn't already owned. If > they do NOT have "OwnTicket" for a queue, then granting the > "StealTicket" would not work. They cannot steal something they are not > allowed to own. So, to make this simple, find out what groups have > rights to the queue in question, and make sure they have the appropriate > rights AND make sure the user you want to own tickets is in one of those > groups. Hope this helps. > > > Kenn > LBNL > > On 10/29/2008 10:10 AM, Gabriel Cadieux wrote: >> hi list, >> >> why is it that i can't seem to be able to assign tickets to other people, >> even when i own them? when i see the main ticket display, it shows my user >> as the owner, for example, after taking it... then in the "People" tab, >> only "Nobody" appears in the list of people to set the owner to.. i don't >> want to have to have the person i want the ticket assigned to to have to >> login >> and "steal" the ticket in order to have it assigned to them, i want to be >> able >> to force them to own it, like it should be... >> >> i can't do this as anyone.. not even root, or a user that has superuser >> priviledges... >> >> rt 3.6.7.. >> >> i don't get it :( >> >> -gabe >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com