>>>>> "Jesse" == Jesse Vincent <[EMAIL PROTECTED]> writes: >> How hard would it be to add a "move to another ticket" option to >> each transaction? Maybe one that's only available on the >> "History" page, rather than in the normal view? Or maybe just a >> new permission to enable it? I know I've seen requests for this >> sort of thing before, but I've never really thought about the >> implications.
Jesse> That violates part of RT's central "history is immutable" Jesse> philosophy. At a code level, it should be pretty straight Jesse> forward, but it's unlikely to ever be accepted in the core. So, make it "copy", and let the original copy be marked up as having been moved, but not remove it. -- Michael Richardson <[EMAIL PROTECTED]> Director -- Consumer Desktop Development, Simtone Corporation, Ottawa, Canada Personal: http://www.sandelman.ca/mcr/ SIMtone Corporation fundamentally transforms computing into simple, secure, and very low-cost network-provisioned services pervasively accessible by everyone. Learn more at www.simtone.net and www.SIMtoneVDU.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com