> So, make it "copy", and let the original copy be marked up as having > been moved, but not remove it.
+1 Because there's a different between "history is immutable" and "my software knows better than you". People do make mistakes, and it's nice to be able to correct them. My secret vested interest in this is that if I adopt the use of message-id references for associating email with tickets, I need a mechanism for correcting the case where someone replies to an old email with the intent of opening a new issue. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
