Hi RT List,
I am in the process of setting up RT3.8 for an evaluation as we seek a replacement for our current horrendous support ticketing system. Apologies if the issues are simple configuration ones, but I am not familiar with Perl or CPAN (aside from following instructions to get a Bugzilla installation up running with Apache mod-perl). I set up an Ubuntu 8.10 LAMP server and installed RT 3.8. That went smoothly and RT is running. I run into problems with ExternalAuth... I have read the ExternalAuth wiki page (http://wiki.bestpractical.com/view/ExternalAuth) and a thread describing how this was accomplished (http://www.gossamer-threads.com/lists/rt/users/77286) but my major problem at this point is that I can't seem to get ExternalAuth installed. I attempted installing with CPAN, but that resulted in: Warning: Cannot install RT::Authen::ExternalAuth, don't know what it is. Try the command i /RT::Authen::ExternalAuth/ to find objects with matching identifiers. So, I followed the manual install instructions, but when I run Perl Makefile.PL The response is Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm Cannot determine author info from lib/RT/Authen/ExternalAuth.pm Cannot determine license info from lib/RT/Authen/ExternalAuth.pm Using RT configuration from /opt/rt3/lib/RT.pm: ./etc => /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc ./html => /opt/rt3/local/plugins/RT-Authen-ExternalAuth/html ./lib => /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm Writing Makefile for RT::Authen::ExternalAuth Can anyone inform me of what I am doing wrong here? Thanks
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