I just got our company to migrate over to Request Tracker from an inferior product, and after a couple of days of good functionality, we received the following error: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([EMAIL PROTECTED]).
Now, we have had no problems with users submitting tickets... everyone is allowed to. I'm fully versed in the internals of RT, so it isn't like this is something new for me. So, as I dug in to the issue, I discovered that the user, dshaw, is listed in RequestTracker with the email address of [EMAIL PROTECTED] The user name in RT is dshaw. I am guessing that, because [EMAIL PROTECTED] was already in the system with the RT user name of "dshaw", RT couldn't automatically create another "dshaw" user with a different email address. Is this a known issue? Is this something that can be avoided, and, if so, how? -Rich _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com