On Fri, 05 Dec 2008 10:45:50 -0500, Rich West <[EMAIL PROTECTED]> wrote:
> I just got our company to migrate over to Request Tracker from an > inferior product, and after a couple of days of good functionality, we > received the following error: > RT could not load a valid user, and RT's configuration does not > allow for the creation of a new user for this email ([EMAIL PROTECTED]). > > Now, we have had no problems with users submitting tickets... everyone > is allowed to. I'm fully versed in the internals of RT, so it isn't > like this is something new for me. So, as I dug in to the issue, I > discovered that the user, dshaw, is listed in RequestTracker with the > email address of [EMAIL PROTECTED] The user name in RT is dshaw. > > I am guessing that, because [EMAIL PROTECTED] was already in the > system with the RT user name of "dshaw", RT couldn't automatically > create another "dshaw" user with a different email address. > > Is this a known issue? Is this something that can be avoided, and, if > so, how? > > -Rich > There's an RT extension that allows you to specify a second email address for a user: RT::Extension::MergeUsers Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
