Jesse Vincent wrote: > On Fri, Dec 05, 2008 at 10:45:50AM -0500, Rich West wrote: > >> I just got our company to migrate over to Request Tracker from an >> inferior product, and after a couple of days of good functionality, we >> received the following error: >> RT could not load a valid user, and RT's configuration does not >> allow for the creation of a new user for this email ([EMAIL PROTECTED]). >> >> Now, we have had no problems with users submitting tickets... everyone >> is allowed to. >> > > Literally? From 'UPGRADING': > > Now, if you want RT to automatically create new users upon ticket > submission, you MUST grant 'Everyone' the right to create tickets.
That was, as you can guess, the first thing I looked at before sending my email. :-P :) Seriously, though, the issue was with regard to the LDAP authentication module. It seems that it was matching users based upon Name, E-Mail, Work phone, etc. I came across the following post from someone today: http://blog.loftninjas.org/2008/11/05/request-tracker-could-not-load-a-valid-user/ Which referenced another posting from this list from back in July: http://lists.bestpractical.com/pipermail/rt-users/2008-July/052700.html I eliminated the other potential ways of matching, leaving just the email address as the attribute in LDAP to match againsts, which fixed the issue. -Rich _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
