Ruslan, Weren't you working on that? Any progress?
-Todd On Sat, Jan 24, 2009 at 5:37 AM, Torsten Brumm <[email protected] > wrote: > Hi Todd, > do you have already any news on this? > > Torsten > > 2009/1/3 Todd Chapman <[email protected]> > > Ruslan is working on such a feature now... >> >> Sent from my iPhone >> >> On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) >> <<[email protected]> >> [email protected]> wrote: >> >> Hi, >> >> >> >> We've installed Asset Tracker with RT 3.8.1. We believe we installed AT >> correctly, but are not sure… There doesn't seem to be an easy way to link an >> existing ticket (or a new one for that matter) with an asset… The other way >> around is quite simple (from an Asset, I can create a ticket in a desired >> queue by selecting the queue, and clicking on "New ticket in queue"). >> >> >> >> I am wondering if anyone has come up with an easy way to take an existing >> ticket and associating it with an asset? Maybe I'm missing something or >> maybe the Callbacks files are not at the right place >> >> >> >> Any help appreciated… >> >> >> >> Stéphane >> >> >> >> >> >> >> >> _______________________________________________ >> <http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: >> <http://wiki.bestpractical.com><http://wiki.bestpractical.com> >> http://wiki.bestpractical.com >> Commercial support: <[email protected]> <[email protected]> >> [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at >> <http://rtbook.bestpractical.com><http://rtbook.bestpractical.com> >> http://rtbook.bestpractical.com >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [email protected] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > MFG > > Torsten Brumm > > http://www.torsten-brumm.de >
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