Gents,
My name is Shane Painter. I am the IT Director at RW3 Technologies in Austin TX. Our company contracted with Ruslan/Best Practical to code this exact patch for us. Attached you will find some screenshots. I am prepared to release this to the community in exchange for Kharma points =-). Ruslan, please let me know if this is a problem – I haven’t examined the licensing, but am assuming GPL or compatible? Cheers, -Shane Shane Painter Director, Information Technology Office 512.380.4151 / Mobile 512.294.5890 From: [email protected] [mailto:[email protected]] On Behalf Of Todd Chapman Sent: Monday, January 26, 2009 8:52 AM To: Torsten Brumm; [email protected] Cc: <[email protected]>; Stéphane (DSSMAS) Subject: Re: [rt-users] Asset Tracker with RT 3.8.1 - easily linking aticket to an asset? Ruslan, Weren't you working on that? Any progress? -Todd On Sat, Jan 24, 2009 at 5:37 AM, Torsten Brumm <[email protected]> wrote: Hi Todd, do you have already any news on this? Torsten 2009/1/3 Todd Chapman <[email protected]> Ruslan is working on such a feature now... Sent from my iPhone On Jan 2, 2009, at 3:27 PM, Niles, Stéphane (DSS\MAS) <[email protected]> wrote: Hi, We've installed Asset Tracker with RT 3.8.1. We believe we installed AT correctly, but are not sure… There doesn't seem to be an easy way to link an existing ticket (or a new one for that matter) with an asset… The other way around is quite simple (from an Asset, I can create a ticket in a desired queue by selecting the queue, and clicking on "New ticket in queue"). I am wondering if anyone has come up with an easy way to take an existing ticket and associating it with an asset? Maybe I'm missing something or maybe the Callbacks files are not at the right place Any help appreciated… Stéphane _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
