I'm having some trouble with ExtractSubjectTagMatch or at least I think I am. On some replies, the reply will open a brank new ticket even though the ticket tag is clearly in the subject line. I'm having trouble figuring out what is wrong.
Here's an example: [Support #49] Re: [Support #48] replace "Store Credit" with "Credit" on invoices Are there complete docs on how to do this appropriately? The wiki seems quite minimal in this regard -- most of the options have no specific documentation. I'm not asking anyone to help me get it right other than by pointing me to complete docs, but if you are so inclined here is my current config: Set( $rtname, 'Support' ); Set( $RTAddressRegexp, '^(abuse-support|support|tickets|ipadmin) \...@netconsonance\.com$' ); Set( $EmailSubjectTagRegex, qr/\Q(Support|Abuse)\E/i ); Set($ExtractSubjectTagMatch, qr/\[.+? #\d+\]/); Set($ExtractSubjectTagNoMatch, ( ${RT::EmailSubjectTagRegex} ? qr/\[(?:${RT::EmailSubjectTagRegex}) #\d+\]/ : qr/\[\Q$RT::rtname\E #\d+\]/) ); -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com