OK. I was able to solve the last problem here as well! I went to *rt3/share/html/Elements/QueueSummary* and added *OR Status = 'staged'* to the following line: % my $all_q = $queue_cond . "(Status = 'open' OR Status = 'new' OR Status = 'stalled' OR Status = 'staged')";
I imagine this isn't the best way to do this as it will be overwritten if we do any upgrades. Is there a config file I can put this in? Thanks so very much for all the help! -Chris % my $all_q = $queue_cond . "(Status = 'open' OR Status = 'new' OR Status = 'stalled' OR Status = 'stalled')"; On Fri, Feb 13, 2009 at 1:16 PM, Chris Nelson <cnel...@delivra.com> wrote: > Sweet. I was able to figure out that page no problem and after a quick > restart of Apache2, staged now shows in the quick search. > > Interestingly, I had already added the line: > Set(@ActiveStatus, qw(new open stalled staged)); > to RT_SiteConfig.pm and it still isn't showing up in those queries... > > Any other thoughts on solving the second issue? > -Chris > > > On Fri, Feb 13, 2009 at 1:04 PM, Jerrad Pierce < > jpie...@cambridgeenergyalliance.org> wrote: > >> > We want to add a column to the Quick Search on the RT at a Glance screen >> for >> > Staged. So, across the top of Quick Search you would see Queue New Open >> > Stalled Staged. I have hunted and hunted and can't figure out how to do >> > that. Is it possible? >> You have to be root to edit the global queries for widgets on the front >> page, >> but Quicksearch appears to be special, and apparently requires tweaking >> a local copy of share/html/Elements/Quicksearch; it's a simple file >> though. >> >> > Once you click on a queue, we want to ensure that tickets with a status >> of >> > staged show up in the list. >> Add Staged to @ActiveStatus in RT_SiteConfig.pm >> (copying from RT_Config.pm as necessary) >> >> -- >> Cambridge Energy Alliance: Save money. Save the planet. >> > >
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