Chris Nelson wrote: > OK. I was able to solve the last problem here as well! > > I went to *rt3/share/html/Elements/QueueSummary* and added *OR Status > = 'staged'* to the following line: > % my $all_q = $queue_cond . "(Status = 'open' OR Status = 'new' OR > Status = 'stalled' OR Status = 'staged')"; > > I imagine this isn't the best way to do this as it will be overwritten > if we do any upgrades. Is there a config file I can put this in?
I'd posted a patch for this that was accepted (not sure if it is 3.8.2, but could be) so all you should have to change us QuickSearch -- the line above becomes: my $all_q = $queue_cond . "(" . join(" OR ", map { $_->{cond} } @$conditions) . ")"; Then, all you need to do is add to the conditions list in QuickSearch. Regards, Mark -- Mark D. Nagel, CCIE #3177 <mna...@willingminds.com> Principal Consultant, Willing Minds LLC (http://www.willingminds.com) cell: 949-279-5817, desk: 714-495-4001, fax: 949-623-9854 *** Please send support requests to supp...@willingminds.com! *** _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com