Hi Jim,
"Shredder needs a directory to write dumps to. Please check that you
have <span class="file-path">/usr/local/rt/var/data/RT-Shredder</span>
and it is writable by your web server."
Looks to me as though that should work:
# ps -ef | grep apache
...
www-data 22739 3889 0 16:19 ? 00:00:03 /usr/sbin/apache2 -k
# ls -lR /usr/local/rt/var/data:
...
drwxrwsrwx 2 www-data staff 4096 2009-02-19 10:52 RT_Shredder
1. Have you restarted your apache?
2. Have you tried being pedantic and checking each and every directory above
there too?
ls -d /usr
ls -d /usr/local
ls -d /usr/local/rt
ls -d /usr/local/rt/var
ls -d /usr/local/rt/var/data
ls -d /usr/local/rt/var/data/RT_Shredder
--
Richard Foley
Ciao - shorter than aufwiedersehen
http://www.rfi.net/
On Sunday 08 March 2009 18:54:52 Jim Tambling wrote:
> Hi again,
>
>
> greyarea jim # ls -lR /usr/local/rt/var/data
> /usr/local/rt/var/data:
> total 4
> drwxrwsrwx 2 www-data staff 4096 2009-02-19 10:52 RT_Shredder
>
> /usr/local/rt/var/data/RT_Shredder:
> total 0
>
>
> Thanks, Jim
>
> -----Original Message-----
> From: Richard Foley [mailto:richard.fo...@rfi.net]
> Sent: 07 March 2009 08:44
> To: rt-us...@bestpractical.com
> Cc: Jim Tambling; rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Shredder in 3.8.2
>
>
> It might help to use a couple of different commands, please try these
> two:
>
> groups www-data
>
> ls -lR /usr/local/rt/var/data
>
> --
> Richard Foley
> Ciao - shorter than aufwiedersehen
>
> http://www.rfi.net/
>
> On Friday 06 March 2009 17:46:50 Jim Tambling wrote:
> > Hi,
> >
> > greyarea jim # ls -l /usr/local/rt/var/data/RT_Shredder/
> > total 0
> > greyarea jim # ps -ef | grep apache2
> > root 3889 1 0 13:57 ? 00:00:06 /usr/sbin/apache2 -k
> > start
> > root 3898 11198 0 13:57 pts/7 00:00:00 tail -f
> > /var/log/apache2/error.log
> > root 5862 32163 0 12:36 pts/1 00:00:00 tail -f
> > /var/log/apache2/error.log
> > root 18192 935 0 14:33 pts/4 00:00:00 tail -F
> > /var/log/apache2/error.log
> > www-data 22739 3889 0 16:19 ? 00:00:03 /usr/sbin/apache2 -k
> > start
> > www-data 22740 3889 0 16:19 ? 00:00:05 /usr/sbin/apache2 -k
> > start
> > www-data 22741 3889 0 16:19 ? 00:00:04 /usr/sbin/apache2 -k
> > start
> > www-data 22742 3889 0 16:19 ? 00:00:03 /usr/sbin/apache2 -k
> > start
> > www-data 22743 3889 0 16:19 ? 00:00:03 /usr/sbin/apache2 -k
> > start
> > www-data 22765 3889 0 16:19 ? 00:00:02 /usr/sbin/apache2 -k
> > start
> > www-data 25089 3889 0 16:26 ? 00:00:02 /usr/sbin/apache2 -k
> > start
> > www-data 25090 3889 0 16:26 ? 00:00:01 /usr/sbin/apache2 -k
> > start
> > www-data 25091 3889 0 16:26 ? 00:00:02 /usr/sbin/apache2 -k
> > start
> > root 31666 984 0 16:42 pts/2 00:00:00 grep apache2
> >
> > -----Original Message-----
> > From: Richard Foley [mailto:richard.fo...@rfi.net]
> > Sent: 06 March 2009 13:24
> > To: Jim Tambling
> > Cc: rt-users@lists.bestpractical.com; rt-us...@bestpractical.com
> > Subject: Re: [rt-users] Shredder in 3.8.2
> >
> >
> > On Friday 06 March 2009 14:04:17 Jim Tambling wrote:
> > > Hi
> > >
> > > I am trying to get shredder working, I have created the directory
> > > and
> > > made it writable by www-data but I still get an error;
> > >
> > > "Shredder needs a directory to write dumps to. Please check that you
> > > have <span
> class="file-path">/usr/local/rt/var/data/RT-Shredder</span>
> > > and it is writable by your web server."
> > >
> > > Am I missing something?
> > >
> > Maybe www-data is the wrong user/group - please post the result of:
> >
> > ls -l /usr/local/rt/var/data/RT-Shredder
> >
> > and (for apache or httpd):
> >
> > ps -ef | grep httpd
> >
> > and the results of running the "groups" command against the RT "user",
> > something _like_ this might do it:
> >
> > groups rtuser
> >
> > --
> > Richard Foley
> > Ciao - shorter than aufwiedersehen
> >
> > http://www.rfi.net/
> >
> > No virus found in this incoming message.
> > Checked by AVG - www.avg.com
> > Version: 8.0.237 / Virus Database: 270.11.8/1987 - Release Date:
> > 03/06/09 07:20:00
> >
>
>
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>
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>
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