Anyone?
Thanks, Robert Walford Network Administrator ________________________________ From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Robert Walford Sent: Friday, March 20, 2009 10:31 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Command By Email and Multi-Value Custom Field Hi Guys, I am experiencing an issue using CommandByMail and multi-valued custom fields. We running RT 3.8.2. The following fields are one value and works perfectly. cf.{Category}: Telecom - Combobox: Select or enter one value cf.{Origin}: E-mail - Select one value cf.{Severity_Level}: 5 - Select one value But the following fields are multiple values and do not work. cf.{Equipment Impacted}: Router - Select multiple values cf.{Services Impacted}: Internet - Select multiple values Due to the spacing in the field name we have tried with quotations (single/double) and without. Any Thoughts? Regards, Robert Walford Network Administrator
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