RT version 3.8.1, ExternalAuth version 0.08 I've run into a problem with testing the instance of RT I've installed that the notification emails aren't getting sent. The mail log doesn't list anything being processed, so I checked the httpd error_log, and see the following:
[Tue Apr 21 20:47:30 2009] [info]: <rt-3.8.1-25329-1240346849-319.5-...@minervan etworks.com> #5/96 - Scrip 5 On Correspond Notify AdminCcs (/usr/lib/perl5/vendo r_perl/5.8.8/RT/Action/SendEmail.pm:302) [Tue Apr 21 20:47:30 2009] [info]: <rt-3.8.1-25329-1240346849-319.5-...@minervan etworks.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.8.8 /RT/Interface/Email.pm:338) [Tue Apr 21 20:47:30 2009] [info]: <rt-3.8.1-25329-1240346849-737.5-...@minervan etworks.com> #5/96 - Scrip 7 On Correspond Notify Other Recipients (/usr/lib/per l5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302) [Tue Apr 21 20:47:30 2009] [info]: <rt-3.8.1-25329-1240346849-737.5-...@minervan etworks.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.8.8 /RT/Interface/Email.pm:338) [Tue Apr 21 20:47:30 2009] [info]: <rt-3.8.1-25329-1240346850-536.5-...@minervan etworks.com> #5/96 - Scrip 6 On Correspond Notify Requestors and Ccs (/usr/lib/p erl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:302) [Tue Apr 21 20:47:30 2009] [info]: <rt-3.8.1-25329-1240346850-536.5-...@minervan etworks.com> No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.8.8 /RT/Interface/Email.pm:338) All users at Minerva Networks have a mail field in their LDAP (AD actually) record since we use Exchange for email. Can someone please shed some light on why this is failing? Thanks. -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
