> -----Original Message----- > From: Jo Rhett [mailto:jrh...@netconsonance.com] > Sent: Tuesday, April 21, 2009 5:00 PM > To: Gary Greene > Cc: RT Users > Subject: Re: [rt-users] RT thinks that the ticket has no > recipients.... > > On Apr 21, 2009, at 4:46 PM, Gary Greene wrote: > > In the People tab: > > Owner: "Gary Greene" <ggre...@minervanetworks.com> (ggreene) > > Requestors: "Gary Greene" > <ggre...@minervanetworks.com> (ggreene) > > Cc: > > AdminCc: > > > > As I said, I'm testing this for various queue interaction items to > > see if any gotchas will come up for my users when I roll > this out in > > the next month. > > > The default setting is not to send e-mail to people about their own > tickets. This duplicate suppression is why you're getting no > e-mail. > You can change this in your settings, or use some freemail (Google, > Yahoo, etc) accounts for testing purposes.
Where in the settings? I don't see a setting for it in the web UI. Is this another option that needs set in RT_SiteConfig.pm? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
