>> Do you have scrips configured in this queue (or global ones) >> that cover >> those recipients for the event you want to trigger the email? > > I should, since I've got the normal global scrips set for comments and > replies.
"I should" tells me you haven't looked at the scrips for the queue (and I have no idea what the "normal" global scrips would be, been quite a while since I had a default installation). Configuration -> Queues -> <queue name> -> Scrips Pay attention to the _condition_. "On create" is a different condition than "on comment" and "on correspond". -- -- ============================ Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ============================ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
