Alle,
Running RT 3.6.6, RHEL 5.3, Apache 2.2.3 and Perl v5.8.8. When we try
to use the following in RT_SiteConfig.pm, nothing changes:
Set($CanonicalizeEmailAddressMatch , '@domain\.example\.ac\.jp$');
Set($CanonicalizeEmailAddressReplace , '@domain.example.org');
Internally, we are domain.example.ac.jp but externally we are
domain.example.org (long story). What are we missing. Below are the
relevant(?) log entries:
[Wed Apr 22 20:59:49 2009] [debug]: RT::User::CanonicalizeEmailAddress :
called with "naojt...@domain.example.ac.jp" by RT::CurrentUser
/opt/rt3/lib/RT/CurrentUser.pm 218 (/opt/rt3/local/lib/RT/User_Local.pm:328)
[Wed Apr 22 20:59:49 2009] [info]: RT::User::CanonicalizeEmailAddress
naojt...@domain.example.ac.jp => naojt...@domain.example.ac.jp
(/opt/rt3/local/lib/RT/User_Local.pm:347)
[Wed Apr 22 20:59:49 2009] [debug]: RT::User::CanonicalizeUserInfo
called by RT::User /opt/rt3/lib/RT/User_Overlay.pm 192 with: Comments:
Autocreated on ticket submission, Disabled: 0, EmailAddress:
naojt...@domain.example.ac.jp, Name: naojt...@domain.example.ac.jp,
Password: , Privileged: 0, RealName: (Test User)
(/opt/rt3/local/lib/RT/User_Local.pm:380)
[Wed Apr 22 20:59:49 2009] [info]: RT::User::CanonicalizeUserInfo
returning Comments: Autocreated on ticket submission, Disabled: 0,
EmailAddress: naojt...@domain.example.ac.jp, Name:
naojt...@domain.example.ac.jp, Password: , Privileged: 0, RealName:
(Test User) (/opt/rt3/local/lib/RT/User_Local.pm:413)
[Wed Apr 22 20:59:49 2009] [debug]: RT::User::CanonicalizeEmailAddress :
called with "naojt...@domain.example.ac.jp" by RT::User
/opt/rt3/lib/RT/User_Overlay.pm 196
(/opt/rt3/local/lib/RT/User_Local.pm:328)
[Wed Apr 22 20:59:49 2009] [info]: RT::User::CanonicalizeEmailAddress
naojt...@domain.example.ac.jp => naojt...@domain.example.ac.jp
(/opt/rt3/local/lib/RT/User_Local.pm:347)
[Wed Apr 22 20:59:49 2009] [debug]: RT::User::CanonicalizeEmailAddress :
called with "naojt...@domain.example.ac.jp" by RT::User
/opt/rt3/lib/RT/User_Overlay.pm 563
(/opt/rt3/local/lib/RT/User_Local.pm:328)
[Wed Apr 22 20:59:49 2009] [info]: RT::User::CanonicalizeEmailAddress
naojt...@domain.example.ac.jp => naojt...@domain.example.ac.jp
(/opt/rt3/local/lib/RT/User_Local.pm:347)
[Wed Apr 22 20:59:49 2009] [debug]: RT::User::CanonicalizeEmailAddress :
called with "naojt...@domain.example.ac.jp" by RT::User
/opt/rt3/lib/RT/User_Overlay.pm 563
(/opt/rt3/local/lib/RT/User_Local.pm:328)
[Wed Apr 22 20:59:49 2009] [info]: RT::User::CanonicalizeEmailAddress
naojt...@domain.example.ac.jp => naojt...@domain.example.ac.jp
(/opt/rt3/local/lib/RT/User_Local.pm:347)
[Wed Apr 22 20:59:50 2009] [debug]: RT::User::CanonicalizeEmailAddress :
called with "naojt...@domain.example.ac.jp" by RT::CurrentUser
/opt/rt3/lib/RT/CurrentUser.pm 218 (/opt/rt3/local/lib/RT/User_Local.pm:328)
[Wed Apr 22 20:59:50 2009] [info]: RT::User::CanonicalizeEmailAddress
naojt...@domain.example.ac.jp => naojt...@domain.example.ac.jp
(/opt/rt3/local/lib/RT/User_Local.pm:347)
Best Regards,
Camron
--
Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu Management Services of America, Inc.
E-mail: cw...@us.fujitsu.com
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