Camron, We do not include the '@' in our regex here, but if you do, shouldn't it be escaped as well as the '.' characters?
Cheers, Ken On Wed, Apr 22, 2009 at 11:14:33AM -1000, Camron W. Fox wrote: > Alle, > > Running RT 3.6.6, RHEL 5.3, Apache 2.2.3 and Perl v5.8.8. When we try > to use the following in RT_SiteConfig.pm, nothing changes: > > Set($CanonicalizeEmailAddressMatch , '@domain\.example\.ac\.jp$'); > Set($CanonicalizeEmailAddressReplace , '@domain.example.org'); > > Internally, we are domain.example.ac.jp but externally we are > domain.example.org (long story). What are we missing. Below are the > relevant(?) log entries: > > [Wed Apr 22 20:59:49 2009] [debug]: RT::User::CanonicalizeEmailAddress : > called with "naojt...@domain.example.ac.jp" by RT::CurrentUser > /opt/rt3/lib/RT/CurrentUser.pm 218 (/opt/rt3/local/lib/RT/User_Local.pm:328) > [Wed Apr 22 20:59:49 2009] [info]: RT::User::CanonicalizeEmailAddress > naojt...@domain.example.ac.jp => naojt...@domain.example.ac.jp > (/opt/rt3/local/lib/RT/User_Local.pm:347) > [Wed Apr 22 20:59:49 2009] [debug]: RT::User::CanonicalizeUserInfo > called by RT::User /opt/rt3/lib/RT/User_Overlay.pm 192 with: Comments: > Autocreated on ticket submission, Disabled: 0, EmailAddress: > naojt...@domain.example.ac.jp, Name: naojt...@domain.example.ac.jp, > Password: , Privileged: 0, RealName: (Test User) > (/opt/rt3/local/lib/RT/User_Local.pm:380) > [Wed Apr 22 20:59:49 2009] [info]: RT::User::CanonicalizeUserInfo > returning Comments: Autocreated on ticket submission, Disabled: 0, > EmailAddress: naojt...@domain.example.ac.jp, Name: > naojt...@domain.example.ac.jp, Password: , Privileged: 0, RealName: > (Test User) (/opt/rt3/local/lib/RT/User_Local.pm:413) > [Wed Apr 22 20:59:49 2009] [debug]: RT::User::CanonicalizeEmailAddress : > called with "naojt...@domain.example.ac.jp" by RT::User > /opt/rt3/lib/RT/User_Overlay.pm 196 > (/opt/rt3/local/lib/RT/User_Local.pm:328) > [Wed Apr 22 20:59:49 2009] [info]: RT::User::CanonicalizeEmailAddress > naojt...@domain.example.ac.jp => naojt...@domain.example.ac.jp > (/opt/rt3/local/lib/RT/User_Local.pm:347) > [Wed Apr 22 20:59:49 2009] [debug]: RT::User::CanonicalizeEmailAddress : > called with "naojt...@domain.example.ac.jp" by RT::User > /opt/rt3/lib/RT/User_Overlay.pm 563 > (/opt/rt3/local/lib/RT/User_Local.pm:328) > [Wed Apr 22 20:59:49 2009] [info]: RT::User::CanonicalizeEmailAddress > naojt...@domain.example.ac.jp => naojt...@domain.example.ac.jp > (/opt/rt3/local/lib/RT/User_Local.pm:347) > [Wed Apr 22 20:59:49 2009] [debug]: RT::User::CanonicalizeEmailAddress : > called with "naojt...@domain.example.ac.jp" by RT::User > /opt/rt3/lib/RT/User_Overlay.pm 563 > (/opt/rt3/local/lib/RT/User_Local.pm:328) > [Wed Apr 22 20:59:49 2009] [info]: RT::User::CanonicalizeEmailAddress > naojt...@domain.example.ac.jp => naojt...@domain.example.ac.jp > (/opt/rt3/local/lib/RT/User_Local.pm:347) > [Wed Apr 22 20:59:50 2009] [debug]: RT::User::CanonicalizeEmailAddress : > called with "naojt...@domain.example.ac.jp" by RT::CurrentUser > /opt/rt3/lib/RT/CurrentUser.pm 218 (/opt/rt3/local/lib/RT/User_Local.pm:328) > [Wed Apr 22 20:59:50 2009] [info]: RT::User::CanonicalizeEmailAddress > naojt...@domain.example.ac.jp => naojt...@domain.example.ac.jp > (/opt/rt3/local/lib/RT/User_Local.pm:347) > > Best Regards, > Camron > > -- > Camron W. Fox > Hilo Office > High Performance Computing Group > Fujitsu Management Services of America, Inc. > E-mail: cw...@us.fujitsu.com > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com