Are you making the changes to the RT_SiteConfig.pm file in the correct directory, on the right host? I know that I have spent some time trying to figure out why changes had no effect myself... :) If it is not that, it sounds like time for the standalone perl httpd and a debugger -- ugh.
Good luck, Ken On Thu, Apr 23, 2009 at 08:38:55AM -1000, Camron W. Fox wrote: > Kenneth Marshall wrote: > > Do a recursive grep on the files in the Mason cache for the > > variable or regex. It may be cached but I am not familiar enough > > with the startup process to know without checking. A cached > > "no value" would result in the behavior you are seeing. > > > > Cheers, > > Ken > > > > Ken, > > And the winner is...neither... > > [r...@admin mason_data]# find . -exec grep -i canon {} \; > # This code canonicalizes time inputs in hours into minutes > if ( RT::Interface::Web::WebCanonicalizeInfo() ) { > $user = RT::Interface::Web::WebCanonicalizeInfo(); > [r...@admin mason_data]# find . -exec grep 'domain.example.ac.jp' {} \; > [r...@admin mason_data]# find . -exec grep 'domain.example.org' {} \; > [r...@admin mason_data]# > > Best Regards, > Camron > > Camron W. Fox > Hilo Office > High Performance Computing Group > Fujitsu Management Services of America, Inc. > E-mail: cw...@us.fujitsu.com > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com