Hi Ruslan thanks for your feedback :) after making a few tests it appears that the gap appears whenever someone is in CC on the ticket (This message will be sent to...)
On mysql side I do not see any slow query (time >1) and I see no process (show process list). after following sendmailtips my problem was fixed :) in RT_SiteConfig.pm : Set($SendmailArguments, "-ODeliveryMode=q" ); thanks for your help ! best regards, Oleg. On Wed, 2009-04-22 at 22:32 +0100, Ruslan Zakirov wrote: > Check out RT logs and look at timings. It may help you spot big gaps > and localize problem. > > It can be sendmail or whatever you use as MTA: > http://wiki.bestpractical.com/view/SendmailTips > > What have you done to make sure it's not mysql? > > On Wed, Apr 22, 2009 at 7:40 PM, Oleg Sladkoff <sladk...@yahoo-inc.com> wrote: > > Hi > > > > Since a few weeks it takes about 10 seconds whenever I update any > > ticket . > > Looking at mysql I don't see any activity. > > > > Any idea where the problem could come from ? > > > > -- > > Oleg Sladkoff > > KELKOO - Service Architect > > oleg.sladk...@kelkoo.com > > Yahoo messenger : Kelkoooleg > > tel : +33 (0)476848147 > > gsm : +33(0)675768532 > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: sa...@bestpractical.com > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > -- Oleg Sladkoff KELKOO - Service Architect oleg.sladk...@kelkoo.com Yahoo messenger : Kelkoooleg tel : +33 (0)476848147 gsm : +33(0)675768532
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com