Hi all Thanks for all feedbacks! Indeed I have a network problem on my server since yesterday, so the problem does not come from RT...
the mailq command shows many "(Deferred: Connection timed out with my.mail.server.)" Oleg. On Fri, 2009-04-24 at 17:40 +0100, Ruslan Zakirov wrote: > I want to note that Set($SendmailArguments, "-ODeliveryMode=q" ); is > incorrect. Default value in the RT config is not empty. So new value > should be: > > Set($SendmailArguments, "-ODeliveryMode=q -oi -t" ); > > > On Fri, Apr 24, 2009 at 6:56 PM, Raed El-Hames <r...@vialtus.com> wrote: > > Oleg; > > > > You need to bare in mind that > > Set($SendmailArguments, "-ODeliveryMode=q" ); > > puts the message in a mail queue, you need to check the frequency of how > > often your mta process its queue > > > > btw, you are using sendmail ?? because the above line wont work if you are > > using exim, you need : > > Set($SendmailArguments, "-odq" ); yes I'm using sendmail > > > > Regards; > > > > *Roy El-hames * > > > > ISP Systems > > > > > > > > *Vialtus Solutions* > > > > *(formerly Pipex Business)* > > > > > > > > Direct Dial: +44(0) 208 587 6181 > > > > E-mail: r...@vialtus.com <mailto:r...@vialtus.com> > > > > > > > > Visit us on: > > > > www.vialtus.com <http://www.vialtus.com/> > > > > > > > > This email is subject to: > > > > http://www.vialtus.com/disclaimer.html > > > > > > > > > > > > > > > > Oleg Sladkoff wrote: > >> > >> Hello > >> > >> slight problem, RT doesn't send any mail since I updated the configuration > >> (nothing in rt's logs ) > >> > >> any help appreciated ! > >> > >> Oleg. > >> > >> > >> On Thu, 2009-04-23 at 09:49 +0100, Oleg Sladkoff wrote: > >>> > >>> Hi Ruslan > >>> thanks for your feedback :) > >>> > >>> after making a few tests it appears that the gap appears whenever someone > >>> is in CC on the ticket (*/This message will be sent to.../*) > >>> > >>> On mysql side I do not see any slow query (time >1) and I see no process > >>> (show process list). > >>> > >>> after following sendmailtips my problem was fixed :) > >>> > >>> in RT_SiteConfig.pm : > >>> Set($SendmailArguments, "-ODeliveryMode=q" ); > >>> > >>> thanks for your help ! > >>> > >>> > >>> best regards, > >>> Oleg. > >>> > >>> > >>> On Wed, 2009-04-22 at 22:32 +0100, Ruslan Zakirov wrote: > >>>> > >>>> Check out RT logs and look at timings. It may help you spot big gaps > >>>> and localize problem. > >>>> > >>>> It can be sendmail or whatever you use as MTA: > >>>> http://wiki.bestpractical.com/view/SendmailTips > >>>> > >>>> What have you done to make sure it's not mysql? > >>>> > >>>> On Wed, Apr 22, 2009 at 7:40 PM, Oleg Sladkoff <sladk...@yahoo-inc.com > >>>> <mailto:sladk...@yahoo-inc.com>> wrote: > >>>> > Hi > >>>> > > >>>> > Since a few weeks it takes about 10 seconds whenever I update any > >>>> > ticket . > >>>> > Looking at mysql I don't see any activity. > >>>> > > >>>> > Any idea where the problem could come from ? > >>>> > > >>>> > -- > >>>> > Oleg Sladkoff > >>>> > KELKOO - Service Architect > >>>> > oleg.sladk...@kelkoo.com <mailto:oleg.sladk...@kelkoo.com> > >>>> > Yahoo messenger : Kelkoooleg > >>>> > tel : +33 (0)476848147 > >>>> > gsm : +33(0)675768532 > >>>> > > >>>> > _______________________________________________ > >>>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >>>> > > >>>> > Community help: http://wiki.bestpractical.com > >>>> > Commercial support: sa...@bestpractical.com > >>>> > <mailto:sa...@bestpractical.com> > >>>> > > >>>> > > >>>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >>>> > Buy a copy at http://rtbook.bestpractical.com > >>>> > > >>>> > >>>> > >>>> > >>>> > >>> > >>> -- > >>> Oleg Sladkoff KELKOO - Service Architect > >>> oleg.sladk...@kelkoo.com <mailto:oleg.sladk...@kelkoo.com> > >>> Yahoo messenger : Kelkoooleg > >>> tel : +33 (0)476848147 gsm : +33(0)675768532 > >>> > >> > >> -- > >> Oleg Sladkoff KELKOO - Service Architect > >> oleg.sladk...@kelkoo.com <mailto:oleg.sladk...@kelkoo.com> > >> Yahoo messenger : Kelkoooleg > >> tel : +33 (0)476848147 gsm : +33(0)675768532 > >> > > > > > > -- > Best regards, Ruslan. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Oleg Sladkoff KELKOO - Service Architect oleg.sladk...@kelkoo.com Yahoo messenger : Kelkoooleg tel : +33 (0)476848147 gsm : +33(0)675768532
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
