On Sat, Jul 11, 2009 at 2:55 PM, Jerrad Pierce<jpie...@cambridgeenergyalliance.org> wrote: >>Is there a way not to put `Precendence: bulk' for comments made by a ticket >>owner? >>Is commenting the following line the only option? > You can override the header without modifying the code base by > supplying an alternate value in your template. > >> It is a horrible idea to not use the "precedence: bulk" header >> in mail generated by a program. It can trigger many problems > It causes problems either way. It's not an RFC header, and > its treatment varies widely. For instance, some poorly designed > systems take it to be equivalent to SPAM. > > For this reason we use Precedence: auto-response in our templates.
So just modify the correspondence template (I use it for comment and correspondence) like this? RT-Attach-Message: yes Precedence: auto-reponse {$Transaction->Content()} Like above? > -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com