On Fri, Jul 31, 2009 at 03:18:10PM -0400, Johnathan Bell wrote: > I think I don't completely understand something about how RT works. How > can I add a CC to a > ticket that's just the raw email address, ie. the user doesn't have an > account on our server?
RT creates a User account behind your back when you do that. They're an unprivileged user without a password, but RT needs the User account to track things internally. > Any time I try, I receive the error message "Could not find or create that > user". I don't > really want to litter our system with a bunch of randomly created users - > I just want to be > able to send correspondance to users without them actually having an > account. Is that even > possible? If it's not, then where am I overthinking this? What would be > the "normal" way of > doing things? Are you using RT::Authen::ExternalAuth or just normal RT auth? If the former, go look at the AutoCreateNonExternalUsers config setting (and your logs) -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
