On Mon, Aug 03, 2009 at 02:57:01PM -0400, Johnathan Bell wrote: > On Jul 31, 2009, at 3:57 PM, Kevin Falcone wrote: > > On Fri, Jul 31, 2009 at 03:18:10PM -0400, Johnathan Bell wrote: > > RT creates a User account behind your back when you do that. > They're an unprivileged user without a password, but RT needs the User > account to track things internally. > > That makes sense.... > > Are you using RT::Authen::ExternalAuth or just normal RT auth? > If the former, go look at the AutoCreateNonExternalUsers config > setting (and your logs) > > Yes. Set that to "1" and it > works.... Just to be sure, these people who are "auto created" can't log > in to RT? How are they keyed, by email address?
If they don't have a password or an entry in LDAP they won't be able to log in. Search for users with that email address and you'll find their user record. -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
