On Fri, 11 Sep 2009, Jesse Vincent wrote: > On Thu, Sep 10, 2009 at 08:19:44PM -0700, David Griffith wrote: >> >> Related to this automatic creation, I'm having a problem with people >> thinking that they should log in with their username portion of their >> email address. This leads to users having two accounts: one with and one >> without the domain. I would like to enforce username == emailaddress. >> How can I do this? >> >> Note: I'm expecting the RT book to arrive any day, so if it's in the book, >> please kindly say what page. > > How are you authenticating your users such that you're letting them log > in with two names? You might want to look at WebCanonicalizeInfo in > lib/RT/Web.pm.
I haven't touched that file (lib/RT/Interface/Web.pm, by the way). The problem with having two names is that Joe Bloggs's account is "jbloggs". When Joe emails in a trouble ticket, RT attempts to make a new account "jblo...@foo.com". This is complicated by the fact that all the other services in this company recognize users by their email only. Is the solution simply to manually make sure that the username and email address are the same? -- David Griffith dgri...@cs.csubak.edu _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
