I tried searching the archive a bit for the answer but I wasn't able to pin down exactly what I'm doing wrong. Basically we are trying to give a friendly generic name to our queues. Management doesn't want the "User Name via RT" but something more generic depending on the Queue. What I'm trying to do is make the From: header pull from the Queue description. I've changed the template to have the following header:
From: {$Ticket->QueueObj->Description()} For example this queue has the description "Systems Queue". When I change the template to the above example the From: address shows up as systems.qu...@company.com . I would like it to just show up as "Systems Queue". I know I can statically do this for every queue but I would rather not have custom templates in every queue configuration if possible. Your help is greatly appreciated. Eric
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com