Eric;
What happens if you
Set($UseFriendlyFromLine , 0);
in your RT_SiteConfig.pm ??
Roy
Busalacchi, Eric wrote:
>
> I tried searching the archive a bit for the answer but I wasn’t able
> to pin down exactly what I’m doing wrong. Basically we are trying to
> give a friendly generic name to our queues. Management doesn’t want
> the “User Name via RT” but something more generic depending on the
> Queue. What I’m trying to do is make the From: header pull from the
> Queue description. I’ve changed the template to have the following
> header:
>
>
>
> From: {$Ticket->QueueObj->Description()}
>
>
>
> For example this queue has the description “Systems Queue”. When I
> change the template to the above example the From: address shows up as
> systems.qu...@company.com <mailto:systems.qu...@company.com> . I
> would like it to just show up as “Systems Queue”. I know I can
> statically do this for every queue but I would rather not have custom
> templates in every queue configuration if possible.
>
>
>
> Your help is greatly appreciated.
>
>
>
> Eric
>
>
>
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