On 3/17/10 11:53 AM, "Kenneth Marshall" <k...@rice.edu> wrote: > On Wed, Mar 17, 2010 at 02:37:22PM -0400, Busalacchi, Eric wrote: >> I tried searching the archive a bit for the answer but I wasn't able to >> pin down exactly what I'm doing wrong. Basically we are trying to give >> a friendly generic name to our queues. Management doesn't want the >> "User Name via RT" but something more generic depending on the Queue. >> What I'm trying to do is make the From: header pull from the Queue >> description. I've changed the template to have the following header: >> >> >> >> From: {$Ticket->QueueObj->Description()} >> >> >> >> For example this queue has the description "Systems Queue". When I >> change the template to the above example the From: address shows up as >> systems.qu...@company.com . I would like it to just show up as "Systems >> Queue". I know I can statically do this for every queue but I would >> rather not have custom templates in every queue configuration if >> possible. >> >> >> >> Your help is greatly appreciated. >> >> >> >> Eric >> > Hi Eric, > > That is not an RFC compliant address and will cause problems with > some mail systems. That is probably why RT is not doing that other > than it being a poor idea for the same reason. > > Cheers, > Ken > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > 2010 RT Training Sessions! > San Francisco, CA, USA - Feb 22 & 23 > Dublin, Ireland - Mar 15 & 16 > Boston, MA, USA - April 5 & 6 > Washington DC, USA - Oct 25 & 26 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
That and almost every good anti-spam solution out there will flag (rightly so) non-RFC (822 and 2822) compliant messages as spam. To save your users grief, you'll likely want something like this: From: {$Ticket->QueueObj->Description()} {$Ticket->QueueObj->CorrespondAddress()} (Obviously all on the same line....) -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com