John, That's a great idea.
Could I just test the queue name? I am no that familiar with Perl/RT but could it be something like: return ($self->TicketObj->QueueObj->Id ne "MySpecialQueue"); (How do you access the queue name?) Thierry On Fri, Mar 26, 2010 at 3:48 PM, John Hascall <j...@iastate.edu> wrote: > > When I wanted to do a similar thing, > I found it easier to modify the global scrip (Custom Condition) > to recognize a special address in that field for the queue: > > return (($self->TransactionObj->Type eq "Correspond") && > ($self->TicketObj->QueueObj->CorrespondAddress() ne "NONE")); > > > John > > ------------------------------------------------------------------------------- > John Hascall, j...@iastate.edu > Team Lead, NIADS (Network Infrastructure, Authentication & Directory Services) > IT Services, The Iowa State University of Science and Technology > >> Hello, >> >> I have the requirements to not send notifications 'on correspond' to >> the requestors for a given queue (that's scrip #6). But I wish to keep >> it for other queues. >> >> Do I need to disable it (scrip fields > Stage >Disabled) and then >> recreate it locally for all the other queues? >> >> >> >> Thanks, >> Thierry >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
