Hi Thierry, you can also try this out: http://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips
Torsten 2010/3/26 Thierry Thelliez <thierry.thelliez.t...@gmail.com> > John, > > That's a great idea. > > Could I just test the queue name? > > I am no that familiar with Perl/RT but could it be something like: > > return ($self->TicketObj->QueueObj->Id ne "MySpecialQueue"); > > (How do you access the queue name?) > > > Thierry > > On Fri, Mar 26, 2010 at 3:48 PM, John Hascall <j...@iastate.edu> wrote: > > > > When I wanted to do a similar thing, > > I found it easier to modify the global scrip (Custom Condition) > > to recognize a special address in that field for the queue: > > > > return (($self->TransactionObj->Type eq "Correspond") && > > ($self->TicketObj->QueueObj->CorrespondAddress() ne "NONE")); > > > > > > John > > > > > ------------------------------------------------------------------------------- > > John Hascall, j...@iastate.edu > > Team Lead, NIADS (Network Infrastructure, Authentication & Directory > Services) > > IT Services, The Iowa State University of Science and Technology > > > >> Hello, > >> > >> I have the requirements to not send notifications 'on correspond' to > >> the requestors for a given queue (that's scrip #6). But I wish to keep > >> it for other queues. > >> > >> Do I need to disable it (scrip fields > Stage >Disabled) and then > >> recreate it locally for all the other queues? > >> > >> > >> > >> Thanks, > >> Thierry > >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >> Buy a copy at http://rtbook.bestpractical.com > >> > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com