Hi Kevin, at best you grant CreateTicket right to System Group: Unprivileged Users inside the needed Queues.
Torsten 2010/4/4 Kevin Bailey <kbai...@freewayprojects.com>: > Hi, > > I've allowed a user to log in to view tickets - and this is really good in > the SelfService area. > > However,, they can't create a ticket - what permissions do I have to give > where to allow a user to create a ticket in a single queue via the web > interface. > > Thanks, > -- > Kevin Bailey > Director/Programmer - Freeway Projects Limited > Web: www.freewayprojects.com > Email: kbai...@freewayprojects.com > Phone: +44 (0)1752 267090 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com