Hi kevin, Sorry i forgot: SeeQueue right is also needed! Torsten
----- Originalnachricht ----- Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne Von: rt-users-boun...@lists.bestpractical.com <rt-users-boun...@lists.bestpractical.com> An: Kevin Bailey <kbai...@freewayprojects.com> Cc: RT-Users@lists.bestpractical.com <RT-Users@lists.bestpractical.com> Gesendet: Sun Apr 04 08:19:15 2010 Betreff: Re: [rt-users] How do I allow ticket creation for a user Hi Kevin, at best you grant CreateTicket right to System Group: Unprivileged Users inside the needed Queues. Torsten 2010/4/4 Kevin Bailey <kbai...@freewayprojects.com>: > Hi, > > I've allowed a user to log in to view tickets - and this is really good in > the SelfService area. > > However,, they can't create a ticket - what permissions do I have to give > where to allow a user to create a ticket in a single queue via the web > interface. > > Thanks, > -- > Kevin Bailey > Director/Programmer - Freeway Projects Limited > Web: www.freewayprojects.com > Email: kbai...@freewayprojects.com > Phone: +44 (0)1752 267090 > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com