Thanks for the response, Kenn. I definitely think I'm going to have to write a scrip, but that's where I'm kind of stumped. I wrote multiple scrips (one that creates a child ticket for Florida when it is selected, one for Pennsylvania when it is selected, etc.), and they work individually but when multiple states are selected, only 1 child ticket is created and it's always the first option selected. Does anyone have any thoughts on this?
Jonathan, The only thing I have seen is in the "Bulk Update" the ability to addlinks. But that entails tickets (parent/child) already existing and you want to link them. The only thing I can suggest is to create a scrip for this function. I believe there were a couple out there for something similar to this before 3.8.X came out with a built-in create link in the Ticket page. Perhaps you could copy one of those and modify it to meet your needs. Just a thought. Kenn LBNL -- View this message in context: http://old.nabble.com/Spawn-multiple-child-tickets-tp28755908p28757865.html Sent from the Request Tracker - User mailing list archive at Nabble.com. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
