Thank you, Bill. I will definitely use that to try and get it to work. Kenn,
The scrips I wrote look like this: Condition: User Defined Action: Create Tickets Template: Create Child Ticket Stage: TransactionCreate Custom condition: my $trans = $self->TransactionObj; my $ticket = $self->TicketObj; if ($trans->Type eq 'Create' && $ticket->FirstCustomFieldValue('State') eq 'Florida') { return 1; } return 0; TEMPLATE: ===Create-Ticket: flchild Subject: {$Tickets{'TOP'}->Subject} ({$Tickets{'TOP'}->FirstCustomFieldValue('State')}) Depended-On-By: {$Tickets{'TOP'}->Id()} Owner: jrummel Requestor: {$Tickets{'TOP'}->Creator} InitialPriority: {$Tickets{'TOP'}->Priority} Queue: Test Queue Content: This is a child ticket automatically created from ticket #{$Tickets{'TOP'}->Id()}. ENDOFCONTENT Please let me know if you need any more info to move on from here. Thanks! Jonathan Rummel wrote: > > Hi everyone, > > This is driving me crazy, so PLEASE, any help at all is greatly > appreciated. Is there a way to have multiple child tickets created based > on a Select Multiple custom field? > > Example: > > Someone selects "Florida" and "Pennsylvania" in the "State" custom field. > I would like this to create 2 tickets that depend on this ticket when the > user clicks 'Save Changes' (if updating ticket) or 'Create' (if creating > new ticket). One for Florida, and one for Pennsylvania. > > Is there a way to make this happen? Is this a clear enough description? > > Thanks again! > Jonathan > > RT 3.6.5, MySQL > -- View this message in context: http://old.nabble.com/Spawn-multiple-child-tickets-tp28755908p28758625.html Sent from the Request Tracker - User mailing list archive at Nabble.com. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com