On Tue, Jun 29, 2010 at 10:09:19AM +0200, Horst Kriegers wrote: > the following scrip works only "On transaction" but not wen a new ticket > is created. > What is wrong ?
Your condition says "only work when this is a custom field change", it
doesn't consider Create types at all.
-kevin
> - Condition : User Defined
> - Custom condition :
>
> my $trans = $self->TransactionObj;
> my $ticket = $self->TicketObj;
>
> if ($trans->Type eq 'CustomField') {
> my $cf = new RT::CustomField($RT::SystemUser);
> $cf->LoadByName(Queue => $ticket->QueueObj->id, Name => "Qualification
> securite");
> return 0 unless $cf->id;
>
> if ($trans->Field == $cf->id && $trans->NewValue eq "Oui") {
> return 1;
> }
>
> }
> return 0;
pgprCEDbwiqQu.pgp
Description: PGP signature
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
