Hello, sorry, I don't understand how to consider the Ticket Creating. Can you assist me ? Thanks a lot Horst
>>> Le Mardi, 29. Juin 2010 à 17:01, Kevin Falcone <falc...@bestpractical.com> a écrit : On Tue, Jun 29, 2010 at 10:09:19AM +0200, Horst Kriegers wrote: > the following scrip works only "On transaction" but not wen a new ticket is created. > What is wrong ? Your condition says "only work when this is a custom field change", it doesn't consider Create types at all. -kevin > - Condition : User Defined > - Custom condition : > > my $trans = $self->TransactionObj; > my $ticket = $self->TicketObj; > > if ($trans->Type eq 'CustomField') { > my $cf = new RT::CustomField($RT::SystemUser); > $cf->LoadByName(Queue => $ticket->QueueObj->id, Name => "Qualification securite"); > return 0 unless $cf->id; > > if ($trans->Field == $cf->id && $trans->NewValue eq "Oui") { > return 1; > } > > } > return 0; ___________________________________________________________ Le contenu de ce courriel est uniquement réservé à la personne ou l'organisme à qui il est destiné. Si vous n'êtes pas le destinataire prévu, veuillez nous en informer au plus vite et détruire le présent courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, de le distribuer ou de l'utiliser de quelque manière que ce soit. The content of this e-mail is intended only and solely for the use of the named recipient or organisation. If you are not the named recipient, please inform us immediately and delete the present e-mail. In this case, you are nor allowed to copy, distribute or use this e-mail in any way. ___________________________________________________________