Hi, It's still passing syntax errors, I have verified that the paths are right, but its finding problems with the perl path. Is there anything that I am doing wrong? I posted the line in my previous post.
On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson <mike.john...@nosm.ca> wrote: > > Yes, this all goes into the .fetchmailrc file for the user executing > fetchmail, and yes, you'd have to adjust the settings to point to your > various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3), > and obviously the email server you are needing to pull emails from. > > HTH. > Mike. > > > > On Wed, Jul 28, 2010 at 2:24 PM, George Simpson <simpsongeorg...@gmail.com > > wrote: > >> Thanks for the reply! >> >> I am really new to all of this, I just became an Intern at this company >> after one year of college and they asked me to set up RT. The >> >> poll imap.gmail.com proto imap port 993: >> username helpd...@mydomain.com password mypassword ssl mda >> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue >> General --action correspond" >> >> goes in the fetchmail.conf file right? I can do something like that for >> the .fetchmailrc file, if that is the right one. The difference is that our >> rt-mailgate path is usr/sbin/rt-mailgate is that all I put for "usr/bin/perl >> /opt/rt3/bin/rt-mailgate"? >> >> Thanks for the help, and sorry for the complete lack of knowledge. >> >> George >> >> >> On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <mike.john...@nosm.ca>wrote: >> >>> In your fetchmail config, you tell fetchmail to send the emails it grabs >>> to a specific process. For RT to create a ticket from an email, you need to >>> give the email to rt-mailgate. >>> >>> You do this through the fetchmail config file. >>> >>> This is an example of one grabbing email from a google apps account and >>> sending it to rt-mailgate >>> >>> poll imap.gmail.com proto imap port 993: >>> username helpd...@mydomain.com password mypassword ssl mda >>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com--queue >>> General --action correspond" >>> Hope that helps. >>> Mike. >>> >>> >>> >>> >>> On Wed, Jul 28, 2010 at 1:08 PM, George Simpson < >>> simpsongeorg...@gmail.com> wrote: >>> >>>> Hello again. >>>> >>>> We finally got fetchmail to work! thanks to everyone who helped, it now >>>> is up and running. However, we hit a snag while trying to set it up so that >>>> people just sent emails to helpd...@myurl.com and it creates a ticket. >>>> I think we have to set up aliases in fetchmail so that that email address >>>> is >>>> forwarded to the RT helpdesk queue, but I cannot seem to find out how to do >>>> it. Is there any documentation about doing this anywhere? I cannot seem to >>>> find it here nor with the all-powerful google. Thanks in advance, and I >>>> really appreciate everyones help! >>>> >>>> George >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> >>> >>> >>> -- >>> Mike Johnson >>> Datatel Programmer/Analyst >>> Northern Ontario School of Medicine >>> 955 Oliver Road >>> Thunder Bay, ON P7B 5E1 >>> Phone: (807) 766-7331 >>> Email: mike.john...@nosm.ca >>> >> >> > > > -- > Mike Johnson > Datatel Programmer/Analyst > Northern Ontario School of Medicine > 955 Oliver Road > Thunder Bay, ON P7B 5E1 > Phone: (807) 766-7331 > Email: mike.john...@nosm.ca >
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com