On Wed, Jul 28, 2010 at 4:26 PM, George Simpson <simpsongeorg...@gmail.com> wrote: > /usr/bin/perl I think is what I wrote here, is that not correct? > What do you get by typing `which perl` in your machine?
> On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson <mike.john...@nosm.ca> wrote: >> >> If you copy/pasted, the error would be you are missing a / infront of your >> perl path... >> >> not sure if you just missed that when you copy/pasted or not... >> >> On Wed, Jul 28, 2010 at 3:21 PM, George Simpson >> <simpsongeorg...@gmail.com> wrote: >>> >>> Hi, >>> It's still passing syntax errors, I have verified that the paths are >>> right, but its finding problems with the perl path. Is there anything that I >>> am doing wrong? I posted the line in my previous post. >>> >>> On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson <mike.john...@nosm.ca> >>> wrote: >>>> >>>> >>>> Yes, this all goes into the .fetchmailrc file for the user executing >>>> fetchmail, and yes, you'd have to adjust the settings to point to your >>>> various pieces like perl, mailgate, RT url(note mine doesn't end with >>>> /rt3), >>>> and obviously the email server you are needing to pull emails from. >>>> >>>> HTH. >>>> Mike. >>>> >>>> >>>> On Wed, Jul 28, 2010 at 2:24 PM, George Simpson >>>> <simpsongeorg...@gmail.com> wrote: >>>>> >>>>> Thanks for the reply! >>>>> I am really new to all of this, I just became an Intern at this company >>>>> after one year of college and they asked me to set up RT. The >>>>> poll imap.gmail.com proto imap port 993: >>>>> username helpd...@mydomain.com password mypassword ssl mda >>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate >>>>> --url http://rt.mydomain.com --queue >>>>> General --action correspond" >>>>> goes in the fetchmail.conf file right? I can do something like that for >>>>> the .fetchmailrc file, if that is the right one. The difference is that >>>>> our >>>>> rt-mailgate path is usr/sbin/rt-mailgate is that all I put for >>>>> "usr/bin/perl >>>>> /opt/rt3/bin/rt-mailgate"? >>>>> Thanks for the help, and sorry for the complete lack of knowledge. >>>>> George >>>>> >>>>> On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <mike.john...@nosm.ca> >>>>> wrote: >>>>>> >>>>>> In your fetchmail config, you tell fetchmail to send the emails it >>>>>> grabs to a specific process. For RT to create a ticket from an email, >>>>>> you >>>>>> need to give the email to rt-mailgate. >>>>>> >>>>>> You do this through the fetchmail config file. >>>>>> >>>>>> This is an example of one grabbing email from a google apps account >>>>>> and sending it to rt-mailgate >>>>>> >>>>>> poll imap.gmail.com proto imap port 993: >>>>>> username helpd...@mydomain.com password mypassword ssl mda >>>>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com >>>>>> --queue >>>>>> General --action correspond" >>>>>> Hope that helps. >>>>>> Mike. >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Jul 28, 2010 at 1:08 PM, George Simpson >>>>>> <simpsongeorg...@gmail.com> wrote: >>>>>>> >>>>>>> Hello again. >>>>>>> We finally got fetchmail to work! thanks to everyone who helped, it >>>>>>> now is up and running. However, we hit a snag while trying to set it up >>>>>>> so >>>>>>> that people just sent emails to helpd...@myurl.com and it creates a >>>>>>> ticket. >>>>>>> I think we have to set up aliases in fetchmail so that that email >>>>>>> address is >>>>>>> forwarded to the RT helpdesk queue, but I cannot seem to find out how >>>>>>> to do >>>>>>> it. Is there any documentation about doing this anywhere? I cannot seem >>>>>>> to >>>>>>> find it here nor with the all-powerful google. Thanks in advance, and I >>>>>>> really appreciate everyones help! >>>>>>> George >>>>>>> >>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>>>>> Buy a copy at http://rtbook.bestpractical.com >>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Mike Johnson >>>>>> Datatel Programmer/Analyst >>>>>> Northern Ontario School of Medicine >>>>>> 955 Oliver Road >>>>>> Thunder Bay, ON P7B 5E1 >>>>>> Phone: (807) 766-7331 >>>>>> Email: mike.john...@nosm.ca >>>>> >>>> >>>> >>>> >>>> -- >>>> Mike Johnson >>>> Datatel Programmer/Analyst >>>> Northern Ontario School of Medicine >>>> 955 Oliver Road >>>> Thunder Bay, ON P7B 5E1 >>>> Phone: (807) 766-7331 >>>> Email: mike.john...@nosm.ca >>> >> >> >> >> -- >> Mike Johnson >> Datatel Programmer/Analyst >> Northern Ontario School of Medicine >> 955 Oliver Road >> Thunder Bay, ON P7B 5E1 >> Phone: (807) 766-7331 >> Email: mike.john...@nosm.ca > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com