If you copy/pasted, the error would be you are missing a / infront of your perl path...
not sure if you just missed that when you copy/pasted or not... On Wed, Jul 28, 2010 at 3:21 PM, George Simpson <simpsongeorg...@gmail.com>wrote: > Hi, > > It's still passing syntax errors, I have verified that the paths are right, > but its finding problems with the perl path. Is there anything that I am > doing wrong? I posted the line in my previous post. > > > On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson <mike.john...@nosm.ca>wrote: > >> >> Yes, this all goes into the .fetchmailrc file for the user executing >> fetchmail, and yes, you'd have to adjust the settings to point to your >> various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3), >> and obviously the email server you are needing to pull emails from. >> >> HTH. >> Mike. >> >> >> >> On Wed, Jul 28, 2010 at 2:24 PM, George Simpson < >> simpsongeorg...@gmail.com> wrote: >> >>> Thanks for the reply! >>> >>> I am really new to all of this, I just became an Intern at this company >>> after one year of college and they asked me to set up RT. The >>> >>> poll imap.gmail.com proto imap port 993: >>> username helpd...@mydomain.com password mypassword ssl mda >>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue >>> General --action correspond" >>> >>> goes in the fetchmail.conf file right? I can do something like that for >>> the .fetchmailrc file, if that is the right one. The difference is that our >>> rt-mailgate path is usr/sbin/rt-mailgate is that all I put for "usr/bin/perl >>> /opt/rt3/bin/rt-mailgate"? >>> >>> Thanks for the help, and sorry for the complete lack of knowledge. >>> >>> George >>> >>> >>> On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson <mike.john...@nosm.ca>wrote: >>> >>>> In your fetchmail config, you tell fetchmail to send the emails it grabs >>>> to a specific process. For RT to create a ticket from an email, you need >>>> to >>>> give the email to rt-mailgate. >>>> >>>> You do this through the fetchmail config file. >>>> >>>> This is an example of one grabbing email from a google apps account and >>>> sending it to rt-mailgate >>>> >>>> poll imap.gmail.com proto imap port 993: >>>> username helpd...@mydomain.com password mypassword ssl mda >>>> "/usr/bin/perl /opt/rt3/bin/rt-mailgate --url >>>> http://rt.mydomain.com--queue General --action correspond" >>>> Hope that helps. >>>> Mike. >>>> >>>> >>>> >>>> >>>> On Wed, Jul 28, 2010 at 1:08 PM, George Simpson < >>>> simpsongeorg...@gmail.com> wrote: >>>> >>>>> Hello again. >>>>> >>>>> We finally got fetchmail to work! thanks to everyone who helped, it now >>>>> is up and running. However, we hit a snag while trying to set it up so >>>>> that >>>>> people just sent emails to helpd...@myurl.com and it creates a ticket. >>>>> I think we have to set up aliases in fetchmail so that that email address >>>>> is >>>>> forwarded to the RT helpdesk queue, but I cannot seem to find out how to >>>>> do >>>>> it. Is there any documentation about doing this anywhere? I cannot seem to >>>>> find it here nor with the all-powerful google. Thanks in advance, and I >>>>> really appreciate everyones help! >>>>> >>>>> George >>>>> >>>>> >>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>>> Buy a copy at http://rtbook.bestpractical.com >>>>> >>>> >>>> >>>> >>>> -- >>>> Mike Johnson >>>> Datatel Programmer/Analyst >>>> Northern Ontario School of Medicine >>>> 955 Oliver Road >>>> Thunder Bay, ON P7B 5E1 >>>> Phone: (807) 766-7331 >>>> Email: mike.john...@nosm.ca >>>> >>> >>> >> >> >> -- >> Mike Johnson >> Datatel Programmer/Analyst >> Northern Ontario School of Medicine >> 955 Oliver Road >> Thunder Bay, ON P7B 5E1 >> Phone: (807) 766-7331 >> Email: mike.john...@nosm.ca >> > > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com