Hi,
We are using RT 3.8.7 with external authentication. When someone who is
not know to our LDAP server is Cced in a ticket and tries to reply s/he
gets permission denied error. This is creating problem for our users on
leave that have their email forwarded to a different institutes. Is this
the nature of the beast when an external authentication is used?
Our global permission for Everyone is set to:
ForwardMessage
ModifyTicket
OwnTicket
ReplyToTicket
SeeOwnDashboard
ShowOutgoingEmail
ShowSavedSearches
ShowTicket
ShowTicketComments
Cheers, -- and many thanks in advance,
Hossein
--
_____ _____ _____ _ _ _ _ ____ Hossein Rafighi
|_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall
| | | |_| ) | | | | | || || |__ Vancouver BC, Canada, V6T 2A3
| | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047
| | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074
|_| |_| \_\|_____| \___/ |_| |_||_| Website: http://www.triumf.ca
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
