On Wed, Aug 11, 2010 at 02:09:50PM -0700, Hossein Rafighi wrote: > We are using RT 3.8.7 with external authentication. When someone who
I assume you meant RT::Authen::ExternalAuth, not RT's built-in ExternalAuthentication > is not know to our LDAP server is Cced in a ticket and tries to > reply s/he gets permission denied error. This is creating problem > for our users on leave that have their email forwarded to a > different institutes. Is this the nature of the beast when an > external authentication is used? Sounds like you've left the default of "don't allow the creation of user accounts who aren't in LDAP" on in your RT::Authen::ExternalAuth config. -kevin > Our global permission for Everyone is set to: > ForwardMessage > ModifyTicket > OwnTicket > ReplyToTicket > SeeOwnDashboard > ShowOutgoingEmail > ShowSavedSearches > ShowTicket > ShowTicketComments
pgp0vIlCgXxqo.pgp
Description: PGP signature
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!