I am trying to setup my autoreply so that it has a direct link for the requestor to click and he can be logged straight into the RT. I am new to the eco system and have been playing around with it over the past few days. Ive hit a roadblock and am hoping someone can help me out.
I have inserted the following into the autoreply template {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')} It almost works perfectly except for the fact that the password actually goes out encrypted and is pretty useless. this is the link that the requestor gets back http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=reques...@email.com&pass=091128365216c001205810ed3po175fb<http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=reques...@email.com&pass=091128365216c001205810ed3po175fb> Below is my entire template. Can someone please let me know how I am able to send a clickable link with every autoreply that will take the requestor straight to the ticket on the web. Subject: AutoReply: {$Ticket->Subject} Greetings, This message has been automatically generated in response to the creation of a helpdesk call: "{$Ticket->Subject()}", a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string in the subject line of all future correspondence about this issue. { *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar; if (($Transaction->CreatorObj->id != $RT::Nobody->id) && (!$Transaction->CreatorObj->Privileged) && ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*') ) { my $user = RT::User->new($RT::SystemUser); $user->Load($Transaction->CreatorObj->Id); my ($stat, $pass) = $user->SetRandomPassword(); if (!$stat) { $OUT .= "An internal error has occurred. RT was not able to set a password for you. Please contact your local RT administrator for assistance."; } $OUT .= " You can check the current status and history of your requests at: ".$RT::WebURL." When prompted, enter the following username and password: Username: ".$user->Name." Password: ".$pass." "; } } {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')} Thank you. {$Ticket->QueueObj->CorrespondAddress()} ------------------------------------------------------------------------- {$Transaction->Content()}
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