Hi, looks like we didn't talked about the same... You like to do this:
{$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')} No idea what is stored here: $Transaction->CreatorObj->__Value('Password' but from the output you sent, it looks like the md5 of the password: You should try this: {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$pass} inside $pass you sent out the plain text password and i think, the login method with the link will also have the plaintext pass. Torsten 2010/8/29 Codatel Lists <li...@codatel.com.au> > I am trying to setup my autoreply so that it has a direct link for the > requestor to click and he can be logged straight into the RT. > I am new to the eco system and have been playing around with it over the > past few days. > Ive hit a roadblock and am hoping someone can help me out. > > I have inserted the following into the autoreply template > > > {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')} > > > It almost works perfectly except for the fact that the password actually > goes out encrypted and is pretty useless. > > this is the link that the requestor gets back > > > > http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=reques...@email.com&pass=091128365216c001205810ed3po175fb<http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=reques...@email.com&pass=091128365216c001205810ed3po175fb> > > > > Below is my entire template. > > > Can someone please let me know how I am able to send a clickable link with > every autoreply that will take the requestor straight to the ticket on the > web. > > Subject: AutoReply: {$Ticket->Subject} > > > Greetings, > > This message has been automatically generated in response to the > creation of a helpdesk call: > > "{$Ticket->Subject()}", > > a summary of which appears below. > > There is no need to reply to this message right now. Your ticket has been > assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string > in the subject line of all future correspondence about this issue. > > { > *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar; > > > if (($Transaction->CreatorObj->id != $RT::Nobody->id) && > (!$Transaction->CreatorObj->Privileged) && > ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*') > ) { > > > > my $user = RT::User->new($RT::SystemUser); > $user->Load($Transaction->CreatorObj->Id); > my ($stat, $pass) = $user->SetRandomPassword(); > > > > if (!$stat) { > $OUT .= > > "An internal error has occurred. RT was not able to set a password for you. > Please contact your local RT administrator for assistance."; > > > } > > > $OUT .= " > You can check the current status and history of your requests at: > > > ".$RT::WebURL." > > > When prompted, enter the following username and password: > > > Username: ".$user->Name." > Password: ".$pass." > > "; > } > } > > {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')} > > Thank you. > {$Ticket->QueueObj->CorrespondAddress()} > > > ------------------------------------------------------------------------- > {$Transaction->Content()} > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!