Il 08/09/2010 14:55, Ciancetta, Barbara J. ha scritto: > Seems a good approach to this would be team A (in their queue) creating > a child ticket but assigning it to team B’s queue. I've solved the same problem in a cleaner way: extension!
http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/ this will add in the UI the possibility to choose the queue when creating connected tickets. hth -- Andrea Perotti RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
