Kristopher, You can set that to whatever you want as a Global default, but you can reverse that on an individual basis in "Preferences".
Kenn LBNL On Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker <kfcroc...@lbl.gov> wrote: > Kristofer, > > Change your "RT_SiteConfig.pm" file in /opt/rt3/etc to include this > setting: > > *Set($ShowUnreadMessageNotifications, 0); # turn off notice* > > > You'll need to bounce/restart Apache or your VM environment. > > > Kenn > > LBNL > ** > > > On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn < > kristo...@cybernetik.net> wrote: > >> Hello, >> >> I am fairly new to RT, and am trying to get used to using it in my >> environment. >> >> Is there an easy way for me to view which of my tickets have emails that >> are unread? I find myself going into the main dashboard, and then checking >> tickets multiple times a day to see if they have the header at the top >> saying that there are unread messages. There must be an easier way to see >> this from the dashboard? >> >> Thanks, >> Kris >> > >