Can you do a search with tickets that are last updated by someone who isn't you?
Ken On Tue, Oct 19, 2010 at 03:14:41PM -0500, Kristofer Pettijohn wrote: > Kenneth, > > I'm sorry, I may have not been clear on my request. I do want it to show the > unread message notification. My issue with RT is that it doesn't have a > dashboard showing only Tickets that have unread messages so I can quickly go > to them. I find myself going into individual tickets to look for that Unread > message notification, which seems wasteful of time. > > > From: "Kenneth Crocker" <kfcroc...@lbl.gov> > To: rt-users@lists.bestpractical.com > Sent: Tuesday, October 19, 2010 2:14:04 PM > Subject: Re: [rt-users] Unread messages > > Kristopher, > > You can set that to whatever you want as a Global default, but you can > reverse that on an individual basis in "Preferences". > > Kenn > LBNL > > > On Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker < kfcroc...@lbl.gov > > wrote: > > > Kristofer, > > Change your "RT_SiteConfig.pm" file in /opt/rt3/etc to include this setting: > > > > Set($ShowUnreadMessageNotifications, 0); # turn off notice > > > > > You'll need to bounce/restart Apache or your VM environment. > > > > > Kenn > > LBNL > > > > > > > On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn < > kristo...@cybernetik.net > wrote: > > > > > Hello, > > I am fairly new to RT, and am trying to get used to using it in my > environment. > > Is there an easy way for me to view which of my tickets have emails that are > unread? I find myself going into the main dashboard, and then checking > tickets multiple times a day to see if they have the header at the top saying > that there are unread messages. There must be an easier way to see this from > the dashboard? > > Thanks, > Kris > >
