Hello Kristofer, Try to use __UpdateStatus__ column in the format string you use for that search. I know it's not the best way, but close to what you're looking for.
On Tue, Oct 19, 2010 at 10:26 PM, Kristofer Pettijohn <kristo...@cybernetik.net> wrote: > Hello, > > I am fairly new to RT, and am trying to get used to using it in my > environment. > > Is there an easy way for me to view which of my tickets have emails that are > unread? I find myself going into the main dashboard, and then checking > tickets multiple times a day to see if they have the header at the top > saying that there are unread messages. There must be an easier way to see > this from the dashboard? > > Thanks, > Kris > -- Best regards, Ruslan.