I recently had a server crash and I am reinstalling RT from scratch, the
version that was installed was 3.6.7. I installed that version on the
new server and reimported the MySQL database, then upgraded RT to 3.8.8.
Everything seems to be working properly, I am able to login, create
and resolve tickets through the web GUI, however if I try to send an
email to the designated email address to create a ticket I receive a
bounce back email message stating "Ticket could not be created due to an
internal error."
I do not see anything in the logs that would indicate errors. When the
server does recieve a message, this entry is created:
to=<r...@rt.millbrookprinting.com>, relay=local, delay=0.39,
delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command:
/opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url
http://rt.millbrookprinting.com/)
The server is running:
CentOS 5.5 (SELinux is disabled)
Postfix
MySQL
Apache
Thanks
