Hello Jason, Have you checked apache logs? We don't know how logging is configured in your RT instance.
On Wed, Oct 20, 2010 at 5:13 PM, Jason Brown <jason.br...@millbrookprinting.com> wrote: > I recently had a server crash and I am reinstalling RT from scratch, the > version that was installed was 3.6.7. I installed that version on the new > server and reimported the MySQL database, then upgraded RT to 3.8.8. > Everything seems to be working properly, I am able to login, create and > resolve tickets through the web GUI, however if I try to send an email to > the designated email address to create a ticket I receive a bounce back > email message stating "Ticket could not be created due to an internal > error." > > I do not see anything in the logs that would indicate errors. When the > server does recieve a message, this entry is created: > to=<r...@rt.millbrookprinting.com>, relay=local, delay=0.39, > delays=0.02/0.01/0/0.36, dsn=2.0.0, status=sent (delivered to command: > /opt/rt3/bin/rt-mailgate --queue Incoming --action correspond --url > http://rt.millbrookprinting.com/) > > The server is running: > CentOS 5.5 (SELinux is disabled) > Postfix > MySQL > Apache > > Thanks > -- Best regards, Ruslan.